About Us
Support Expert: Your Trusted Partner for Local Computer Repair and Support Services Across the Nation
The Xperts Guarantee
When you reach out to Xperts to address your tech concerns, rest assured you’ll receive prompt and friendly service. We aim to alleviate your headaches, and that’s why we provide a no fix, no fee guarantee. This means that if your issue isn’t resolved by an Xpert, you won’t be charged a cent.
Our 100% money-back guarantee is applicable to service charges only and is valid for services completed within the last 30 days. Contact us today for hassle-free tech solutions.
Our Simple Process
Xperts has been resolving tech issues in Australia. We provide both remote and on-site services to set up, troubleshoot, secure, or repair your gadgets. We recognize the urgency when your electronics act up, and our straightforward process caters to that need.
- Give us a call or request a call back.
- Discuss your problem and receive a quote.
- Schedule an appointment at a time convenient for you with an Xpert.
- Experience remote or on-site service and have your issue resolved promptly!
Unique Facts About Us
Minimum of One Hour, customers to make the most of any extra time.
If there is an emergency we can provide service on the same-day.
By having a one-hour minimum, we can send a Geek to your home or office without charging for travel time.
We charge only after the Job has been provided or completed, read cancellation policy for more info.
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Cancellation:
- We kindly request a minimum of 4 hours’ notice for cancellations of IT support appointments.
- To cancel your appointment, please contact us as soon as possible via phone or email.
- We will confirm your cancellation.
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No Show:
- If you fail to show up for your appointment without prior notice, it will be considered a “No Show.”
- A $50 Callout Fee will be charged to cover the time and expenses incurred by our team in preparing for your appointment.
- The no-show fee will be added to your account and payable by the invoice due date.
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Exceptions:
- We understand that emergencies can occur, and we will assess each case individually.
- If you have a valid reason for your cancellation or no show, such as a medical emergency, we will waive the fee.
- Please contact us as soon as possible if you encounter any such circumstances.
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Payment:
- Failure to pay due invoices may result in account progress for recovery actions.
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Contact Us:
- If you have any questions or concerns regarding our cancellation policy, no-show fees, or unpaid invoices, please reach out to us at [email protected].