Book an Xpert!
Ready to address your tech challenges? Book an Xpert now and experience efficient solutions tailored to your needs. Simply reach out, and our team will ensure a prompt and expert response. Your tech resolution journey starts here!
To find a solution to your tech issues – whether remote or on-site – request a Xpert or call us today
| Phone: | 1300 750 037 |
| Address: | Unit 6, 189B South Centre Rd Tullamarine VIC 3043 |
| Email: | [email protected] |
| Hours (AEST/AEDT): | Monday – Friday: 8am – 9pm Saturday: 8am – 5pm Sunday: 9am – 6pm Public Holidays: 9am – 6pm |
Book Now !
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Cancellation:
- We kindly request a minimum of 4 hours’ notice for cancellations of IT support appointments.
- To cancel your appointment, please contact us as soon as possible via phone or email.
- We will confirm your cancellation.
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No Show:
- If you fail to show up for your appointment without prior notice, it will be considered a “No Show.”
- A $50 Callout Fee will be charged to cover the time and expenses incurred by our team in preparing for your appointment.
- The no-show fee will be added to your account and payable by the invoice due date.
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Exceptions:
- We understand that emergencies can occur, and we will assess each case individually.
- If you have a valid reason for your cancellation or no show, such as a medical emergency, we will waive the fee.
- Please contact us as soon as possible if you encounter any such circumstances.
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Payment:
- Failure to pay due invoices may result in account progress for recovery actions.
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Contact Us:
- If you have any questions or concerns regarding our cancellation policy, no-show fees, or unpaid invoices, please reach out to us at [email protected].